Andrea Bocelli Tour in Tuscany

Very well organised a little exhausting but so glad we did the trip Hotel very pleasant and well situated Tour guide Barbara a joy nothing to much trouble

This was our 4th Andrea Bocelli tour with you. We really enjoyed the Concert and in particular the second half and the finale. The HotelGrand Mediterranean was good and caters well for groups. Our allocated room though 524 on the 5th floor was very poor and we could not accept this for 5 nights and we immediately asked to change. It was not possible for the first night but we transferred to room 312 on the 3rd floor on the 2nd day. The hotel were very helpful and this room was very good in every way. Nice view, large opening window, recently refurbished, large TV, good shower and very comfortable bed. Breakfast was adequate but not inspiring. The excursions were excellent and Barbara our Tour Manager was very good with the organisation, maps, timings etc. The Hotel was nicely situated by the river, although maybe a little too far out of Florence for some people. The Coaches were excellent as were the drivers. The BA flights ok, but the return flight would have been better earlier in the day, as no need really to see Bologna. Overall another very well organised tour,which we thoroughly enjoyed. One important point about the Concert. This was being filmed and our allocated seats in row C, were partially blocked by the TV stands, so we were not able to see the full stage. This would have been awful, but fortunately I went and saw a Staff Member, and she was so understanding and helpful. She called her Manager and transferred us without any fuss to Row A just 13 rows from the stage, and as she said “we now had the best seat - .Fantastic. So many thanks to her. I know other guests had a similar problem. A memorable Concert, and we were so lucky with the weather.

We would have liked the hotel to be a little more central. Facilities at the hotel were not good but it was always clean & the food was ok but choice rather limited. There were lots of little things that were annoying - the kettle in the room was temperamental, they didn't top up supplies, the shower was so small, very few hangers, storage space taken up with their extra bedding, but for 6 days we coped ok! The concert was good but we feel that they are getting greedy and it is getting too big with poor organisation. We did not enjoy it as much as our previous visits but all this is not your fault we know! Our guide, Barbara, was great and very helpful, always there without being intrusive to answer any questions and offer guidance. We might not go on this trip again but would certainly travel with your Company again.

Outstanding tour guide - but you know that already Great hotel that suited the Florentine setting AND particularly well located Well balanced tour locations

It was wonderful to have such an experienced and knowledgeable tour manager - Sandra. The content of the tour could not have been more idyllic and perfect timings too. If I could change 2 small things it would be that we didn't have fights with the shower curtain every day (very small cubicle) and that our paperwork arrived earlier than a fortnight before departure. Otherwise - thank you Travel Editions.

Having travelled with you on the same tour in 2018 we were somewhat disappointed with the hotel. Initially we were put in room 304 which proved to be in a poor state of repair, architrave on both the main door and bathroom door was missing, this exposed wiring and expanded polystyrene filler. Added to this the power sockets were loose and non-functioning. With the help of the tour manager the hotel manager moved us to a much better room. Having said that it was much better it still left a great deal to be desired. Civilised cups were not provided in the room, soft, flimsy paper cups which were totally unusable for making hot drinks. There were no teaspoons. There were only six coat hangers. Breakfasts were disappointing for a 4 star hotel. When all three parties were in the hotel the queues for the single hot drinks machine were unacceptable. There was no variety in what was on offer., scrambled eggs and bacon every day. When we previously stayed at the hotel we had no complaints, we even told fellow members of the party how good the hotel was. We were embarrassed when they described their pokey room to us. We realise that being part of a group booking means that what is on offer will not be the same as full paying guests, but we really did feel that we were second class citizens. We did enjoy the holiday, the trips and the guides were excellent. The concert was amazing.

I just have a couple of comments - the flight was very early out of Heathrow which was very inconvenient and I was also puzzled about flying to Bologna instead of Florence? The hotel was adequate except for very poor internet service, even in the lobby area. However overall the experience exceeded my expectations, good tour guide and wonderful concert.