Arctic Islands Discovery – Svalbard, Jan Mayen, Greenland and Iceland

Expedition Launch Pad

Polar Outside CabinsPolar Inside CabinsExpedition SuitesLuggageGangwayMedical Center

Aune RestaurantScience CenterReceptionExplorer Lounge & BarObservation DeckShop

Explorer Lounge & BarPolar Outside CabinsPolar Inside Cabins Arctic Superior CabinsExpedition Suites 

Hot Tubs SaunaGymPolar Inside CabinsPolar Outside CabinsArctic Superior Cabins

Observation Deck

These comfortable outside cabins for up to three people on the middle deck have separate beds and bathrooms with shower/WC. The cabins have limited or no view.

This comfortable outside cabin for up to three people on the lower deck have bathroom with shower/WC, separate beds, TV and a chair.

Polar Outside cabins are situated on lower deck and they all have bathrooms with shower/wc. Upper and lower berths 

Smaller Outside Arctic Superior cabin with double bed, TV, table and kettle.

These exclusive suites on the upper deck have one large room, a seating area, TV, kettle, tea/coffee, stereo, bathrooms with shower/WC, complimentary internet access, minibar and private balcony. The first minibar setup is included for each item, each replenishment is chargeable.

These exclusive suites on the upper deck have a double bed, a separated seating area, TV, kettle, tea/coffee, stereo, minibar, bathrooms with shower/WC, and a spacious private balcony. The first minibar setup is included for each item, each replenishment is chargeable.Please note that we have a wheelchair accessible cabin within this category, please contact us to book.

Outside cabin with double bed, TV and window for up to two people.

Spacious inside cabin with double bed and TV for up to two travellers.

Outside Arctic Superior cabin with double bed, TV and kettle. Window view is party obstructed.

Spacious inside cabin for four travellers, with one double bed and TV.

Inside cabin with double bed and TV for up to two people.

Outside Arctic Superior cabin with double bed, TV and kettle. Window view is party obstructed.

These large, comfortable cabins for two or four people on the upper deck have double beds and bathrooms with shower and WC. Some cabins have four single beds also have upper and lower berths. They also have TV. The cabins have limited or no view.

Outside cabin with double bed, TV and limited/no view for up to two people.

This mini suite for up to four people on lower deck have a double bed, one sofabed and one single bed, TV, window, and bathroom with shower/WC.

These large, comfortable cabins for two to four people on the upper deck have double beds and bathrooms with shower and WC. Some cabins also have upper and lower berths and have a TV. The cabins have limited or no view.

These outside cabins for up to two people on the middle and upper decks have bathrooms with shower/WC, upper and lower berths, and a limited view.

Smaller Outside Arctic Superior cabin with double bed, TV, table and kettle for up to two people.

This mini suite for up to three people on lower deck have a double bed with an extra sofabed, window, TV, and bathroom with shower/WC.

This wheelchair accessible cabin on the upper deck has a wider door and adjusted bed. The cabin has a double bed, bathroom with shower and WC, and TV. This cabin has a limited view.(We have a limited number of wheelchair accessible cabins, so we ask that they are booked by guests who require these cabins. Please inform us in advance of your disability - you will find Hurtigruten contact information on the Booking Confirmation document.)

These exclusive suites on the upper deck have one large room, a seating area, TV, kettle, tea/coffee, stereo, bathrooms with shower/WC, complimentary internet access, minibar and private balcony.

Inside cabin with double bed and TV for up to two travellers.

This mini suite for up to two people on lower deck have double bed, TV, window, and bathroom with shower/WC.

This mini suite for up to two people on lower deck have double bed, TV, window, and bathroom with shower/WC.

Spacious inside cabin for four travellers, with one double bed and TV.

These comfortable outside cabins for up to two people on the lower deck have bathrooms with shower/WC. All cabins have upper and lower berths.

These exclusive suites on the upper deck have a double bed, a separated seating area, TV, kettle, tea/coffee, stereo, minibar, bathrooms with shower/WC, and a spacious private balcony. Please note that we have a wheelchair accessible cabin within this category, please contact us to book.

Outside cabin with double bed, TV and window.

These outside cabins for up to two people on the middle and upper decks have bathrooms with shower/WC, upper and lower berths, and a limited view.

These comfortable outside cabins for up to three people on the middle deck have separate beds and bathrooms with shower/WC. The cabins have limited or no view.

Spacious inside cabin with double bed and TV for up to two people.

On board, we serve a delicious breakfast, lunch, and dinner, all in accordance with your daily programme. Mealtimes will be announced in the daily programme.You are welcome to enjoy an Aune meal in your cabin.

Serving traditional husmannskost, soup of the day, fresh salads, wraps and sandwiches. Enjoy bistro dishes such as Hurtigruten’s signature burger and famous shrimp sandwich, sirloin steak, grilled salmon, locally-inspired pizza, desserts and sweet cakes. Juice, yoghurt with topping, soft drinks, local beverages and wine are also available.

BreakfastAn extensive breakfast buffet including hot dishes, cold cuts, fish, homemade smoothies, energy shots, yoghurt, granolas and fruit jams. Fresh bread, fruit, local cheeses and chef stations such as pancakes or salmon carving. Coffee/tea/juice/water included.LunchTraditional husmannskost (traditional rustic dishes) from the region. Every day, a choice of one meat, one fish and one vegetarian main dish is served along with fresh bread and local cheese, and a wide selection of salads, vegetables, cold cuts, salmon, herring and other seafood. Homemade desserts and cakes are also available. Coffee/tea/water included.DinnerEnjoy the best of Norwegian farm-to-table dining with three-course dinners or buffets. The menu varies over an 11-day cycle, with a selection meat, fish or vegan dishes. Water included. Wine packages, local beverages and alcohol-free alternatives available.   

Located on Deck 6. 

The Explorer Lounge offer large panoramic windows with ample and comfortable seats. There will be binoculars for sale in the onboard shop. And the Explorer Bar, also hosting daily multimedia presentations and professional lectures by expert scientists and wildlife experts.

The ship has a small selection of books that are available to guests while on board.

The ship has spacious outdoor areas. They are perfect vantage points to sit back, relax and watch the world go by.

The Observation lounges offer large panoramic windows with ample and comfortable seats. There will be binoculars for sale in the onboard shop.

The reception is located on deck 5.

In our on board shop you can buy modern clothing suitable for Expedition cruis. Our Expedition Team will be happy to give you expert advice on how to dress properly in polar areas. We offer a great range of both warm and practical clothing, and we focus fabrics with natural fibres. We also offer souvenirs, handicrafts, and postcards. In addition, we also stock a small selection of soap, toothpaste and other personal effects.

The onboard Expedition Team is composed of the Expedition Leader, the Assistant Expedition Leader, the Expedition Coordinator plus several lecturers and experts. Your Expedition Leader will regularly update you on the progress of the trip as well as the different points of interest and wildlife sightings that may occur. Biographies of the Expedition Team can be found on board. In the ships science center, you will be able to find information regarding the trip and book optional excursions and activities.

The ship’s experienced lecturers command an in-depth knowledge of the areas in which we sail. They will conduct, on a regular basis, lectures on topics such as biology, history and geology throughout the voyage. The lecturing schedule will be announced every day in the on board daily program.

We offer a rich and varied programme of optional shore excursions. In many ports, we offer an included excursion, which can be reserved for no additional charge. In many cases, the included excursion can be combined with other optional excursions in the port. Most excursions can be pre-booked, but may also be bookable onboard if capacity remains. We advise that you book well in advance in order to avoid disappointment due to the excursion being fully booked. Please note that registration is binding, and once on board the Expedition Team will advise you of booking deadlines for excursions still available. Our excursions have English speaking guides unless otherwise indicated and other languages cannot be guaranteed unless specified. Excursions are subject to change and possible cancellation due to weather conditions. They are also dependent on the number of participants. In addition, the Expedition Team also arrange a variety of activities during the cruise. These will depend on location and season, but may include hiking, snowshoeing, and kayaking. These activities are booked on board and subject to availability. 

A small Fitness Room is located aft. This is a modern gym, equipped with treadmills, exercise bikes, a rowing machine, a ping pong table, free weights. Gym's back door leads out onto Pool Deck.

For a nice relaxing time our two hot tubs with capacity for 5 guests each. Located on the Expedition deck are ideal.

Relax in the jacuzzis whilst floating past the scenery.

On top of the ship you can get warm and cosy in the sauna.

Hurtigruten AS cannot allow children under the age of 5 to travel with us to Antarctica and South Georgia. For safety reasons, children under 12 years of age will be considered for participation on each landing.

Guests are reminded that only beverages sold and/or provided in the restaurants, bars, cabins, and suites can be consumed on board. Any alcoholic beverages purchased in ports-of-call will need to be stored separately on board the ship by our crew. Your purchases will be returned to you and delivered to your cabin on the last day of your sailing.

For safety reasons, children under 12 years of age will be considered for participation in excursions at each landing. It is entirely at the captain’s discretion whether or not to allow children on shore landings.

You will be issued a cruise card upon arrival on board as part of the check-in procedure in accordance with ISPS regulations. All our guests are requested to wear this card when disembarking the ship in all ports of call and landings. The card serves as a control system on the gangway, enabling the ship to know which of our guests are on board or ashore at any time. This card, in addition to being the key card for your cabin, is also your payment card on board. The card is the only means of payment for the onboard facilities. To activate the cruise card account, you must have a Visa, Diners, or MasterCard.The evening before the cruise ends, the account will be totalled and settled on board and a receipt will be emailed to you. Please note that when using your credit card on board the ship your account will be debited in Euros, the official currency on board the ship. Credit cards that are used to make payments on board must be valid for at least three months after the journey has ended. The rate of exchange will be the one stipulated by your credit card company. Please note that there are no money exchange services or facilities for cash withdrawals on board.

The MS Spitsbergen is suitable for wheelchair-users. Persons in need of special assistance must travel with a companion. Please note that the gangway must be used to wheelchairs-users to embark / disembark. In ports where tidal conditions or other circumstances require use of a portable gangway, or during landings with tender boats, it is not possible to use/take wheelchairs.For cruises with embarkation and/or disembarkation in Longyearbyen, we only accept bookings of wheelchair users on request.Passengers who use a wheelchair must bring their own, standard size, foldable chair.

The MS Spitsbergen is suitable for wheelchair users. Persons in need of special assistance must travel with a companion. Please note that the gangway must be used for wheelchair users to embark and disembark. In ports where tidal conditions or other circumstances require the use of a portable gangway, or during landings with expedition boats, it is not possible to use/take wheelchairs. Longyearbyen is not suitable for wheelchair embarkation or disembarkation. Guests who use a wheelchair must bring their own standard size, foldable chair. 

On board dress is informal. For all expedition cruises, we advise you to bring breathable rain and windproof clothing. A warm hat, gloves, scarf, and thermal clothing including thermal underwear can be useful, when sailing to cold destinations.. Sturdy shoes are important for shore excursions and landings, and a walking stick/trekking pole may be useful. For additional information about footwear, see separate point “Equipment loans”.

Please note the use of passenger-operated drones is not permitted during your voyage. This is for general safety as well as the protection of the vulnerable wildlife and other guests’ personal security.

On many of our expedition cruises we are landing in areas covered with snow. Terrain might be muddy, uneven, wet, and very slippery. The weather may be inclement and cold. This is part of being an explorer. In several of our remote landing areas, it is mandatory to use rubber boots for all landings. For nature landings in other destinations rubber boots are recommended. A pair of special purpose boots can be borrowed on board free of charge for the duration of your cruise, and we will make sure that they are rinsed and declared clean from seeds and other biological material after every landing. This is to avoid unintentionally spreading invasive species into fragile environments. We carry sizes from 32 to 50. If you need a smaller or larger size than this, or prefer to wear your own boots, you are welcome to bring private rubber boots, but please be advised that our Expedition Team will have them checked before going ashore, to make sure they are suitable for landing. We also lend out walking sticks on board. If you are more comfortable using your own walking sticks, bring them along with you, but bear in mind that they must be properly cleaned and disinfected after every landing. 

On board, we serve a delicious breakfast, lunch, and dinner, all in accordance with your daily programme. Mealtimes will be announced in the daily programme. Due to Covid Regulations, we have limited Capacity in the Restaurants and we are working with time slots. We are asking kindly all guests to book their time slots with the Headwaiter, Restaurant Manager or via our APP. Please provide information regarding special requests for seating arrangements and dietary requirements to your sales office/travel agent before your cruise. Soft drinks, beer, and the ship wine are included for all meals in our restaurants. Coffee, tea, and potable water that has been purified on board is included throughout the day. There is complimentary still and sparkling water for all meals. An upgraded beverage package is also available. 

The Hurtigruten APP is your digital guide onboard, it is recommended to download it before you come onboard, To be able to follow the activities on board, make restaurant reservation, book tours and find A-Z info here from the minute you step onboard. The App will only work while you are on board as it is connected to the ship’s Wi-Fi.  

The working language on board is English. Announcements and written information are also given in German, and may also be given in French and Chinese on selected departures. In order to be able to accommodate lectures in a language other than English, we offer an “in ear” translation into German. Lectures will be streamed into the cabins. 

This service is free of charge for all suite guests. There is no self-service laundry for guest. Instead, you will be provided a laundry form that you need to fill out. Prices are listed on this form.  

The ship complies with international safety requirements, and is a modern vessel suitable for sailing in the respective destinations, including icy waters. All guests will be instructed in safety procedures and the use and location of the safety equipment before departure. There is a Safety Notice posted on the inside of the cabin door which we encourage all guests to read carefully. During the sailing, special safety regulations will apply on landings with the Expedition boats. Please follow the instructions given by the Expedition Leader and crew/staff. Special lifejackets for use during landings will be provided to all passengers. A mandatory briefing regarding the safety guidelines will also be given. 

You can hand in your mail at the reception, and for the cost of stamps we will forward the post in every port where possible. The time needed for delivery of mail may be relatively long. Hurtigruten Expeditions accepts no responsibility for lost mail.  

There is an English-speaking physician and nurse on board always. The ship has a small medical facility with the necessary equipment and medication to handle small emergencies. In the event of a serious emergency, the nearest hospital will be contacted. Medical consultations as well as medicines will be charged to the passenger affected.All guests must have personal travel/health insurance. If you depend on medication, remember to bring sufficient supplies to last through any unforeseen delays. We also recommend that you keep your medication in your hand luggage, properly labelled, and with clear instructions for its use. If you depend on vital medication, please inform the ship’s doctor upon arrival. Illness on board can lead to quarantine, and orders from the ship’s physician and captain must be followed.

Changing the world of adventureWe are constantly enhancing how we reduce, recycle and handle our waste – and are sharing everything we learn along the way. Our guests and crew collect tons of waste from beaches every year and are educated and trained in conservation. Hurtigruten is spreading awareness about pollution in every way we can, including partnerships, organisations, research and real time monitoring of the oceans.Hurtigruten is investing in cutting-edge technology and advancing innovations throughout our entire organisation. We are building the world’s greenest and most advanced fleet of expedition cruise ships and are changing the world of adventure travel. We are continuously drilling down into every detail to ensure that we keep improving. Banning single-use plasticThe fight against plastic pollution has been a focus for Hurtigruten for years. 15 metric tons of plastic ends up in the world oceans every minute of the day and if the trend continues, this number will double in the next 10 years. This means that by 2050 there will be more plastic than fish in the oceans.Hurtigruten will become the world’s first plastic-free cruise company. And Hurtigruten was the first major travel company to remove single-use plastic from all our ships, restaurants and hotels. Plastic straws have been replaced by metal, stir pins will no longer be used – and the same with plastic cups wrapped in plastic, plastic cutlery, plastic bags, plastic lids on coffee cups, plastic toothpicks, plastic aprons, single-use packaging of butter and all other single-use plastic items that Hurtigruten’s 500,000 guests and 2,500 employees encounter on a day-to-day basis.The single-use plastic ban also is also being imposed on the hotels, restaurants and other establishments of our land-based operations. Plastic packaging has either been removed or replaced by environmentally friendly alternatives made of paper, metal or other biodegradable and sustainable materials. And most important, this means a huge cut in single-use items all together.No one can win the war on plastic alone. At Hurtigruten, we work actively to spread the experiences from our plastic reduction program and engage our guests, allies, competitors, local communities, authorities and anyone else who wants to join the fight. We have also implemented stricter sustainability demands on our suppliers, challenging them to reduce or stop the use of single-use plastic.Cleaning beachesThe most important everyday task of our crews and guests is to stop the waste before it hits the oceans. But sometimes, we need to do some first aid as well. On a daily basis, Hurtigruten Expedition teams take guests on excursions and hikes somewhere truly spectacular. On every landing at every destination, our Expedition Teams and guests are encouraged to take part in collecting waste. In addition, Hurtigruten Expedition Teams arrange larger beach cleanups on carefully selected spots. This results in the removal of several metric tons of waste every year.Spreading awareness – creating ambassadorsHurtigruten wants to create a deeper understanding of the areas we explore and the opportunities and challenges they are facing. We aim to create ambassadors for every destination on every voyage. Guests are joined by Hurtigruten’s highly skilled and experienced Expedition Teams. With fields of expertise ranging from biology and polar survival to the Northern Lights and sustainability, they indulge in talks, lectures and discussions about local cultures, wildlife, nature and pollution – such as plastic and microplastic and how this affects the oceans. This is to further increase our guests´ knowledge about these issues. Through the Young Explorer program, Hurtigruten introduce and engage young guests in beach cleanups, special lectures and other sustainability activities.Hurtigruten is proud to engage, support and cooperate with organisations and initiatives like Clean Arctic Alliance, European Climate Foundation, Norwegian Polar Institute - the main research organisation focusing on polar bears living on Svalbard, Bellona Foundation and the Clean Up Svalbard program. In addition, we have established Hurtigruten Foundation to raise awareness and reward local and global initiatives that make a positive impact.Managing waste and stopping spillsAll waste on all our ships and hotels is of course sorted for recycling. Together with partners we work to install better sorting facilities on board and to ensure adequate infrastructure at key ports to collect and recycle waste from our operations. We also work to influence ports and authorities to provide better waste management.We maintain stringent policies regarding discharge into the sea, including a ban on discharging food waste, grey water, bilge water and black water in vulnerable areas. We are of course also in compliance with the Ballast Water Convention.Reducing food waste through innovationFood production monitoringWhen serving over 4 million meals each year, even a tiny reduction in food waste can make a huge difference. For us, tiny is not enough. That’s why we have pledged to reduce food waste by 30 per cent by 2021. We have implemented a digital registration and real-time measurement of all stages of our food production to increase our knowledge and minimize food waste. Our early results show more than a 20 percent expected reduction in food waste.Food systems sustainability effortsHurtigruten has signed a three-year agreement with the EAT foundation, whose mission is to catalyse a food system transformation through sound science, impatient disruption and novel partnerships. Our partnership aims at exploring other initiatives to improve our sustainability efforts within food systems and broaden the on board food offering.Food traceabilityWhat we take out of the water is equally important. You should know where your food is coming from. When serving you a local cheese in Lofoten, we can take you to the farm and meet the goats. Needless to say, Hurtigruten maintains a ban on all red-listed seafood, and we demand third party certification of all fish purchased (MSC, ASC or equivalent).

The ships comply with all safety requirements and our vessels travelling in icy waters are suitable for this. Upon arrival on board, all passengers will be instructed in safety procedures and the use and location of the safety equipment. Special safety regulations will apply on landings with tender boats. A mandatory briefing regarding the safety guidelines will also be given.

Fighting climate change through innovationHurtigruten’s revolutionary hybrid powered ships, MS Roald Amundsen and MS Fridtjof Nansen, are the backbone of what will be the world’s greenest expedition cruise fleet. They have been named after legends of the golden age of Polar exploration. This is no coincidence. Hurtigruten traces our roots back to the great polar heroes and has explored some of the most spectacular and demanding waters of our planet since 1893.Driving technology and innovation has helped us overcome every obstacle we have faced since, and now climate change is facing us with another huge challenge that must be overcome. Our response is new technology and innovation.Building on our 125 years of pioneering heritage, our new ships will be equipped with large battery packs to significantly cut emissions. In addition, the ships are packed with cutting-edge green technology, environmental solutions, and improved hull and bow design. Historical green upgradeBeing the world leader in green adventure travel, our urge to improve has made us introduce another groundbreaking industry-first:Hurtigruten is refitting a number of our existing ships from traditional diesel engines to hybrid power - combining liquified natural gas (LNG), bio gas (LBG) and battery packs. This huge green upgrade program allows us to optimize the full use of clean battery power and LNG – the greenest fuel currently available for shipping. The use of efficient LNG engines alone will reduce CO2 emissions by up to 25 percent compared to 2015 levels. NOx emissions will be reduced by a whopping 90 percent.Research, innovation, cooperation & monitoringIn our quest for greener travel, Hurtigruten cooperates with a number of technology-driven companies. From global players to local startups, Hurtigruten is determined to raise the standards and move borders. As we have done with the Norwegian startup Blueye Robotics, adding underwater drones – and literally opening new horizons for our guests.Hurtigruten also has a long history of participating in programs to monitor and analyse the waters and areas we operate in. Together with our guests we are involved in important research, from registration of polar bears on Svalbard and logging seawater temperature along the Norwegian coast, to oil surveillance and Antarctic research.Since 1932, Hurtigruten has been measuring sea temperature, salinity levels and algae growth as part of an ongoing collaboration with the Norwegian Institute for Marine Research and the Norwegian Institute for water research. 80 years ago, we threw a bucket overboard to collect samples to bring home. Now, we collect precise water measurements using the sophisticated sensor system Ferrybox. The data collected by Ferrybox is transferred via satellite to NIVA and used by reseachers to monitor natural variability in the ocean and human impacts on the oceans, including climate change.Ocean Visuals is a system currently installed onboard MS Trollfjord. With the advanced laser equipment, we continuously monitor the ocean for oil spillages. MS Trollfjord and MS Midnatsol have made 5 million measurements so far, identifying more than 40 incidents of oil spillages and two leaks from installations on shore. The Norwegian Coastal Administration is notified immediately of such instances. All data from Ocean Visuals is collected and is made open source for anyone to review and research.We take part in enhancing the areas we sail in by contributing to citizen science. For example, at Svalbard we take part in the Norwegian Polar Institute project for registration of marine mammals in the Arctic (Marine Mammal Sightings Data Base). The data improves our overall understanding of habitat use and seasonal movement patterns.Advancing shore powerWhen connected to shore power, our emissions are reduced to zero. Our entire fleet sailing the Norwegian coast will be retrofitted with this capability by 2021. Shore-based electricity has enormous positive effects. The new shore-based electricity facility in the port of Bergen alone, will reduce our NOx emissions by 2.5 tons and CO2 emissions by 150 tons per ship, every year.The combination of battery packs and shore-based power will reduce CO2 emissions by a further 8 percent.Caring for the seaOur vessels produce their own fresh water through onboard desalination and purification technology. We reuse heat from engine coolant and the vessels´ exhaust systems to warm up the hot water tanks on board. By doing so, we save power equivalent to the consumption of 6700 households per year. We have also introduced new automatic technology to reduce food waste, as part of our sustainability and waste programs.We work to maintain stringent policies regarding discharge into the sea, including a ban on discharging food waste, grey water, bilge water and black water in Hjørundfjorden, Geirangerfjord/Storfjorden and Lyngenfjorden - and other vulnerable areas.Banning heavy fuel oilWith leading environmental agencies such as Clean Arctic Alliance and European Climate Foundation, Hurtigruten is spearheading a campaign to ban the use of HFO in Arctic waters. After operating in these waters for 125 years, we see no other option. It does not make sense to bring more pollution, more risk, to areas that need less. 

Seasickness pills are available in reception. If you are prone to seasickness, it is recommended that you bring pills that you are familiar with. You may also buy “sea bands” on board. 

Guests are respectfully reminded that only our stable expedition boats enable both water-based exploration and safe landings in otherwise inaccessible areas. You will need to be fairly agile to board these, but there is otherwise no need to worry about travelling in them. The crew will show you what to do and as long as you follow their instructions, after a few times it will become second nature. On all landings in expedition boats, guests are expected to wear proper footwear. For additional information about the footwear, see separate point “Equipment loans”. Landing operations depend on favourable conditions. 

On board, smoking is only permitted in designated areas on outside decks. Smoking is not permitted in cabins or private balconies. Throwing cigarette butts overboard is strictly prohibited. A cleaning charge of approximately 150 EUR will be applied for smoking in the cabin, to cover the cost of cleaning linen and curtains to return it to a non-smoking standard. E-Cigarettes, according to Norwegian law, are the equivalent of tobacco cigarettes and therefore smoking these is only permitted in the designated smoking areas. When the ship is refuelling smoking is prohibited. Announcements will be made on board accordingly. Smoking is not allowed during nature landings in AECO and IAATO areas, except for city landings. 

If you have special requests (e.g. dietary or medical), please inform us as soon as possible, and no later than 8 weeks prior to your cruise departure. We will do our best to meet such requests but cannot guarantee to do so, and under no circumstance will any such request be accepted by us so as to form part of a contractual agreement.

Suite check-in An exclusive welcome snack and refreshment is made available for our suit guests.Welcome greeting On embarkation day, the suite guests will find a carabiner watch, a bottle of champagne and a welcome greeting from the captain inside their suite after check-in. Turn-down service Suite guests will receive a daily turn-down service, including fresh towels and chocolate or similar on the pillow. Laundry service This service is free of charge for all suite guests. There is no self-service laundry for guest. Instead, you will be provided a laundry form that you need to fill out. Prices are listed on this form. In-suite Bathrobes and binoculars will be available with a possibility to purchase them. 

Fighting mass tourismOne of Hurtigruten’s most important goals is to fight the exploitation and degradation of sites, nature and local communities by mass tourism. Operations where quantity wins over quality result in poor guest experiences in the short run - and damaged sites and destinations in the longer run. Exploration travel is not about volume, it’s about unique experiences for active guests. We have proven that explorers are willing to pay for quality experiences, learning, understanding and a broadening of their horizons. We need to stop measuring success in more tourists, more ships or more hotel beds. We need to instead measure it in the quality of the guests and the footprints they leave behind.Hurtigruten has called for a stop to mass tourism in pristine areas. We work for stricter regulations, such as size limitations on cruise ships and restricting number of guests allowed on shore. We are already following these guidelines ourselves. Our goal is to develop, encourage and maintain sustainable all-year activity, instead of flooding the valuable sites during peak season and leaving them quiet for the rest of the year. This is key to developing sustainable destinations, thriving communities and unique experiences. There is room to grow, but the growth has to be balanced and sustainable.Enhancing local communities and cultureHurtigruten respects and supports indigenous communities, values culture and traditions, and maintains a close cooperation with communities wherever we operate. We have a deep respect for the communities, people and areas we visit, and ensure that any impact left by both guests and crew is only minor and transitory . We will not leave visible or lasting signs from a visit.Trading locally and buying services like excursions and sourcing ingredients from local suppliers, Hurtigruten contributes to the livelihoods and welfare of small coastal societies. Hurtigruten respects and supports indigenous communities, values culture and traditions, and maintains a very close cooperation with the communities that make an immense effort to welcome our guests – wherever we visit.Hurtigruten has also committed to buying most of our goods and services from local suppliers, and we are by far the largest player in locally sourced food in the Norwegian travel industry.Norway’s Coastal kitchen and reducing food wasteAround 80 percent of the food and drinks we serve comes from Norwegian suppliers, and nearly half of this is delivered directly from farms, fisheries and producers – with as few food miles added as possible. By trading locally, we reduce transportation emissions to a minimum and increase the knowledge and understanding of local food, customs and cultures among our guests. Knowing the source also ensures the well-being of animals and the safe origin of other ingredients.Our concept Norway´s Coastal kitchen has changed our onboard food concept, abandoning all industrial processed food and removing endangered species from our menus. Instead, our guests get to experience tasty and healthy food from local suppliers throughout the whole journey. We only serve species approved by WWF’s Seafood Guide and we became MSC-certified in 2018.We have committed to reducing food waste by 20 percent by 2021. We have implemented a digital registration and real-time measurement of our food production to minimise food waste. Our early results show more than a 20 percent expected reduction in food waste. Respecting nature and wildlifeExploring some of the most spectacular wildernesses on our planet - and observing theirunique wildlife - is an important part of every Hurtigruten voyage. This comes with an obligation to explore respectfully.Observing wild animals and birdlife is done at distance so as not to alter natural behavior and with the utmost respect for their welfare and habitat. Throughout every voyage – and prior to each landing - all guests are briefed and educated in local wildlife guidelines.Hurtigruten Expedition Team members are hand-picked, trained and certified annually, ensuring that all preparations, landings and encounters with nature and wildlife happen in accordance with Hurtigruten’s strict policies and guidelines – which surpass all industry standards.Conservation of the environmentIn order to improve our footprint, we need to understand and constantly improve our knowledge of the wildlife we encounter. That is why we participate in and encourage science and research in several ways. We contribute to registration of polar bears on Svalbard, log seawater temperature along the Norwegian coast and conduct oil surveillance and Antarctic research. Our crew and guests also remove metric tons of garbage and litter from shores.Hurtigruten is a founding member of AECO, an organisation working for responsible, environmentally-friendly and safe tourism in the Arctic. We are also proud members of IAATO, which advocates for and promotes safe and environmentally-responsible travel to the Antarctic. One main focus of these organisations is to promote public awareness and concern for the conservation of the environment and its associated ecosystems.In 2015 we established Hurtigruten Foundation, which provides funding to grassrootsorganisations and NGOs working to protect the natural environment and cultural heritage of the areas we sail in.Providing a diversified and safe work environmentWhile we work to enhance the destinations we visit, we also continously strive to enhance our own organisation. We are absolutely sure that a diversified working environment is essential for Hurtigruten to succeed. We operate with a zero tolerance for gender-based discrimination and 44 percent of our manager level employees are women. We work to ensure women´s full participation at all levels throughout our company, and we are eagerly waiting for our first female captain to be appointed as one of many in the futuree. Hurtigruten expects all partners and companies to respect equality and give everyone the same opportunity to succeed.Hurtigruten’s operations depend on a peaceful environment with democratic and effective institutions, and a stable working environment. We have implemented safeguards and policies to prevent violations of anti-corruption laws. Our organisation has implemented a whistleblower policy. The Hurtigruten ethical rules are known by all employees and the Supplier Code of Conduct is signed by all suppliers. All operations comply with the Modern Slavery Act.

Exploring our blue planet for more than a century has taught us the importance of being green.Meaningful ChangeAs a result, we are now supporting 41 environmental, cultural and social projects in 11 different countries. These range from helping endangered orcas in the Pacific Northwest and protecting Galápagos seabirds, to securing safe spaces for vulnerable Greenlandic children and enabling community storytelling for the Itquamavit elders in Canada’s frozen north. We hope that the ripples we create today will one day turn into the waves of the future.With the UN’s Sustainable Development Goals as our compass, our cruises to the planet’s most stunning corners are where explorers can truly feel at home.After all, it’s not about us, it’s about all of us.Saying Goodbye to PlasticWe announced our war on plastics in 2018 when we were the first expedition company to ban non-essential single-use plastic throughout our entire operation. That means you won’t find items like plastic cups, plastic straws or plastic cutlery on board our ships. You also won’t see our shops selling microplastic-made fleeces but stocking natural wool clothing instead.Absent too are plastic water bottles. We provide all our guests on an expedition cruise with a complimentary high-quality reusable bottle for use at water refill stations dotted around the ship. This simple act saves at least 1,000 plastic bottles a day on some of our larger ships.Inspiring Environmental AmbassadorsWitnessing the beauty of our planet is sure to leave a lasting impression on you, and you’ll talk enthusiastically about these stunning destinations with friends and family for decades to come. To make sure you can speak informatively when you return home, every one of our expedition cruises has a focus on the environment.The Expedition Team give lectures that raise awareness of climate change, ocean plastic, and the measures we can all take to help ease these issues. It is our hope that engaging with nature on our expedition cruises will inspire you to do all you can to cherish and protect the precious world we all share.Connecting With CommunitiesWe are dedicated to supporting the local communities we visit, and to creating beneficial ripple effects that continue long after we’ve left. By trading locally and sourcing services such as food produce and excursions from local suppliers, we contribute to the livelihood and welfare of people.We strive not only to connect with these communities, but to share genuine friendship with them while always respecting their values and customs. As guests in their home, our emphasis is on appreciating their unique culture and ensuring our interactions are positive and upbuilding for all. You can therefore enjoy authentic experiences knowing your visit is doing good, both for you and for them.A Footprint We’re Proud OfYou’ll likely encounter a range of wildlife during your expedition, doing so from a safe distance. We’ll be sure to never get too close to them, out of respect for their welfare as much as yours. By not disturbing wildlife with our presence, you’ll be able to observe their natural behaviour, in their natural habitat. We want to leave nothing but footprints and take nothing but pictures! In fact, in many of the areas we visit in Antarctica, we even specifically wipe out our footprints so as to prevent penguins tripping and falling into them.Working Together As OneSustainability isn’t something we can do alone. Everyone in our industry needs to work together for a greener future. We are therefore founding members of the Association of Arctic Expedition Cruise Operators (AECO) and members of the International Association of Antarctica Tour Operators (IAATO). These trade member organisations work to establish sustainable tourism in polar regions, fighting mass tourism by limiting ships and shore visits, and creating guidelines that protect fragile environments and rare wildlife.We’ve also committed ourselves to the UN’s Sustainable Development Goals. These guiding principles will take us steps ahead of current regulations to offer you greener and more sustainable expedition cruises on and for the planet.Serving Planet-Friendly Plant-Based FoodWe offer full menus of delicious plant-based dishes that will impress even those yet to be convinced by this way of eating. These meals not only have low or even zero CO2 footprints, they also promote healthier living and prove conclusively that vegan and vegetarian cuisine can still taste great. We’ve also put in place food management waste programmes on all our ships, aiming to reduce food waste by at least 30%.Investing in Green TechBuilding our two new hybrid-powered expedition ships, MS Roald Amundsen and MS Fridtjof Nansen, represents the biggest investment in our almost 130 years of history. They are packed with ground-breaking green technology, such as battery packs, heat recovery systems, and a cutting-edge hull design. These innovations combined reduce carbon emissions by more than 20 %, compared to other cruise ships of the same size.Hurtigruten stopped using heavy fuel oil more than a decade ago and campaign for its worldwide ban. To set a new standard, we are also considering a range of new, green fuel options, including biofuels made from organic waste.Doing Your PartThere are a range of simple things you can get involved in during your cruise to do your bit. Help out on a beach clean-up where the refuse we collect is brought back onto the ship to be recycled. Citizen Science projects get you to observe our natural world closely and contribute to current research.Even hanging a tag on your cabin door to say your towels and bed sheets don’t need changing can save energy and water. You also have the option to donate to the Hurtigruten Foundation which funds projects around the world.We are setting a new, more sustainable standard for expedition cruising. You can be sure we will continue with our commitment to sustainability; leading the way with green tech, protecting our planet, supporting local communities, and inspiring more to action.With the UN’s Sustainable Development Goals as our compass, our cruises to the planet’s most stunning corners are where explorers can truly feel at home.

We kindly remind you to take care when walking on board the ship while at sea, especially when venturing out on deck, observing the signs for warnings of wet and slippery decks. Be aware the doors toward the outer deck are potentially dangerous in windy conditions. Please adhere to the signs and announcements when it is not advised to go outside. While walking inside, hold on to railings but not to door frames, to avoid injury. 

We offer Wi-Fi on board, but on expedition cruises to remote destinations, coverage and speed will be very limited. Internet will be provided through a satellite connection (if in sight), except when we’re close to mobile communication infrastructure on land. Due to capacity limitations, the included Wi-Fi is limited to browsing and not streaming. Please contact the reception desk if you have any questions related to the Wi-Fi usage. On expedition cruises to Svalbard, there is no mobile/internet connection or it is very limited on board, except while at port in Longyearbyen and Barentsburg.